The Ino-CustCareCenter* is a feature rich web based Customer Management application for those businesses that have a customer service focus.

While there are many support ticketing applications available few offer the client management capability demanded by modern, dynamic customer service focused business.

The Ino-CustCareCenter is designed to meet the diverse needs of modern Customer Service businesses supplying onsite and offsite, IT, Business, Training, Support, and Maintenance services to customers, Locally, Nationally, or Globally.

Some of the features of Ino-CustCareCenter are:

• Flexible Staff, Position, Charge Rate, Management
• Job based ticketing system
• Track Job Type and staff assignment changes
• Flexible Job Scheduling and Staff Assignment, with Multiple Staff assignment capability
• Flexible tracking of Job time spent and work completed with parts used Management
• Set staff/task competency standards (training)
• Flexible tracking of staff work towards and attainment of set competency standards (training)
• Link Jobs to create a Project or Trip (for those who travel)
• Travel Planner with Expense capture and tracking
• Track and capture other Project or Trip costs.
• Time Billing with flexible Project / Trip cost allocation and recovery
• Support Agreement Management with performance tracking and billing controls
• Maintenance Agreement Management with performance tracking and billing controls
• Equipment register with sub-component, serial number, and warranty, tracking & management
• Software Register with Licence management
• Flexible and informative client user Job Tracking and management

Should you require any further information on our Ino-CustCareCenter Application then please feel free to Register with us and browse the additional information available to registered users or alternatively you can send us an Email Enquiry.

The Ino-CustCareCenter is currently under development and we anticipate commercial availability May 2007.

* The Ino-CustCareCenter is designed to be used as a module of the Ino-Portal Application.